With the reliance on modern technology and automated processes becoming more imperative, we understand the importance of reliable support services.
 
The foundation of any ICT network is the infrastructure. Providing services from the design and implementation of a new ICT system through to the support and maintenance of such systems allows our customers to feel safe in the knowledge that their entire ICT system requirements are covered by one local company.

With access to a team of highly qualified, and more importantly, well experienced technical teams we are able to cater for all eventualities.

Support Options
Custom Technology Solutions understands that all companies have different IT requirements, and to allow for this, three support options are available. So whether you require an outsourced IT team or just help as and when you need it, Custom Technology Solutions can help.

CTS Service Maintenance Contract

Providing a completely outsourced IT solution.

 Access to qualified, experienced IT Engineers
 Break Fix on all IT equipment
 Full Onsite and Remote support
 Parts and loan equipment supplied at reduced rates on demand
 Qualified Account Manager
 Dedicated live-mail call logging
 Dedicated web hosted helpdesk log-in
 Service Level Agreements (SLAs)
 Service & Alert Management
 
CTS Pro Active Maintenance Contract
 
Providing active maintenance for all Workstations, Servers and Peripherals.
 
 Scheduled engineer visits
 Patch management
 Virus and Spyware management
 Anti-Virus update monitoring
 Housekeeping Consultation
 Backup verification
 Essential Data Recovery
 Onsite administration
 IT service ‘log book’ 
 
CTS Assigned Maintenance Service
 
Providing flexible no-strings support for Hardware and Software. Time is purchased in advance and deducted as and when it is used.
 
 Access to qualified, experienced IT Engineers
 Dedicated live-mail call logging
 Dedicated web hosted helpdesk log-in
  Monthly account balance report
 
To arrange for a no obligation conversation with one of our ICT Support Solutions Consultants, please call us on   Freephone 0808 1000 999